Admin Control Panel

Permission based client control panel


Admin Control Panel

Permission based control panel for resellers

We have designed the admin control panel to be as powerful and as flexible as possible. It serves applications not just for your end users, but for staff too! At the heart of it is a permission based control nerve centre allowing you to either apply customised permissions on a per customer / feature basis, or by using ready made templates to apply. Despite it's advanced nature, maintaining simplicity has been core to its design.

Assign Assets
Assign Assets

An asset can be anything from a hosting account, domain name, line rental, CPS calls through to a broadband connection. Once an asset has been assigned to an 'admin' your customer can start to have visibility of this. The permissions you set limit what they can do with this asset.

Set Permissions Per Asset
Set Permissions Per Asset

You can set permissions on each and every asset. Permissions can be applied as simply as ticking a box. If you don't grant access to an facility associated with an asset, the icon or links to said facility, are simply not present. Templates can be easily created and applied to all assets ensuring multiple admin users get the same privileges.


Account Permissions
Account Permissions

Account permissions allow you to select whether or not the admin user has the ability to access powerful reseller utilities, and even the ability to place orders. These are ideal for providing privileged access to staff members, without granting them full access to the main reseller login.

Impersonate
Impersonate

Our impersonate facilities allow you to see what the client sees. You can check to see that the correct permissions and features appear, or simply use this as a tool to help guide customers through using it whilst they are on the phone. Assisting your clients has never been so easy!


Single Web Interface
Single Web Interface

In much the same way our unique Advanced control panel allows customers to login to a single interface, and interact with multiple solutions, we have continued the same here. Not only is the concept continued it is improved with simplified navigation.

HTML Template Driven
HTML Template Driven

Much the same as our other client control panels, this is template driven. You can either choose from our ready made templates which are plain and generic, or you can go to town including your own graphics, CSS styles, and HTML code.

Advanced Vs Admin

Comparing the Advanced and Admin client control panels

Advantage 1

The Admin client control panel can deliver everything the Advanced panel does, with the added benefit of you specifying permissions limiting your client to see the features / functions you want them to, and nothing else! If a asset or feature isn't assigned, it simply doesn't appear.

Advantage 2

The Admin panel isn't simply for use with clients. Aspects of your reseller control panel, such as the ability to order products, or access the number tools facilities, can also be granted. Thus you can use these as mini-reseller control panels for use with your sales and support staff, saving having to expose all the reseller accounts and functions.

Advantage 3

The Admin control panel interface has been simplified reducing the separation of hosting, domains, and telecoms. Instead they are housed together on one page.

Advantage 4

Multiple parties can login to their own control panel and manage the same asset. The advanced panel, only allows one party to view and manage a single asset.

Applications

Example Applications for the Admin Control Panel

To help demonstrate some of the flexibility which can be achieved with the control panel, here is an example business structure who has purchased services from an ICUK reseller. The reseller was able to provide each element of the business access to their own login with the features and permissions required.

Head Office / Accounts Department

Head Office / Accounts Department

The head office accounts department are very nosey and suspicious of costs. They want to have a complete overview of the assets of the company. They want to see:

  • All company phone numbers
  • Ability to set friendly names for ease of reference
  • Access graphical statistics
  • Ability to run reports on the phone use via the call interrogation software
  • Have basic visibility of the broadband accounts
  • Have basic visibility of the hosting accounts, but don't need access to databases or the ability to change passwords

Company Director

Company Director

The company director takes a very keen interest in his business. He wants not only to see everything they have purchased from XYZ reseller, he wants full permission to make changes. Sadly for his staff he does have a fiery temperament, with a tendency for changing passwords to block access to mailboxes. The IT technician agrees that it would be in the interest of all if this access was restricted. For this you would:

  • Assign all the assets to their user
  • Apply all permissions granting the ability to see and interact with it all
  • He no longer has the ability to change mailbox passwords

Regional Management

Regional Management

The company is split up into 4 regions. Each region is responsible for making sure their assets are accounted for and abuse isn't occurring on the phones in particular. The manager for each region is highly competitive and must not see the other regions figures until the end of year meetings. For this user you would:

  • Assign the phone numbers associated to their region as assets
  • Limit the functionality to itemised calls, call statistics and interrogation
  • They don't need to see or interact with the hosting or broadband purchased

Cost Centre Within the South East Region

Cost Centre Within the South East Region

Each region is made up of cost centres which have to account for their usage on the phones. Owing to the expense of leased lines, they have opted to individual broadband connections per cost centre. The cost centre manager is responsible for explaining why broadband usage has been on the increase (he has been avidly watching the Cricket on his lunch breaks). For this they would be granted:

  • Ability to see the itemised calls for the phone numbers linked to their cost centre
  • They can see their broadband connection and are able to view the graphical statistics only, and where it will be clear that there are traffic spikes every day at 14:00.

IT Support Contractor

IT Support Contractor

An outside IT contractor visits regularly looking after the companies regional servers, fixing password issues caused by the Managing Director and trying to explain the lunch time broadband traffic spikes. For this they would be able to see:

  • The hosting plan for the entire business allowing them solely access and manage POP3 and IMAP mailboxes, but restrict them to see graphical statistics and other important sales data.
  • The regional broadband connections spanning all cost centres. All broadband facilities are made available to aid with diagnostics.