Unique white label permission based client portal
We have designed the admin control panel to be as powerful and as flexible as possible. It serves applications not just for your end users, but for staff too! At the heart of it is a permission based control nerve centre allowing you to either apply customised permissions on a per customer / feature basis, or by using ready made templates to apply. Despite it's advanced nature, maintaining simplicity has been core to its design.
An asset can be anything from a hosting account, domain name, line rental, CPS calls through to a broadband connection. Once an asset has been assigned to an 'admin' your customer can start to have visibility of this. The permissions you set limit what they can do with this asset.
You can set permissions on each and every asset. Permissions can be applied as simply as ticking a box. If you don't grant access to an facility associated with an asset, the icon or links to said facility, are simply not present. Templates can be easily created and applied to all assets ensuring multiple admin users get the same privileges.
Account permissions allow you to select whether or not the admin user has the ability to access powerful reseller utilities, and even the ability to place orders. These are ideal for providing privileged access to staff members, without granting them full access to the main reseller login.
Our impersonate facilities allow you to see what the client sees. You can check to see that the correct permissions and features appear, or simply use this as a tool to help guide customers through using it whilst they are on the phone. Assisting your clients has never been so easy!
In much the same way our unique Advanced control panel allows customers to login to a single interface, and interact with multiple solutions, we have continued the same here. Not only is the concept continued it is improved with simplified navigation.
Much the same as our other client control panels, this is template driven. You can either choose from our ready made templates which are plain and generic, or you can go to town including your own graphics, CSS styles, and HTML code.
To help demonstrate some of the flexibility which can be achieved with the control panel, here is an example business structure who has purchased services from an ICUK reseller. The reseller was able to provide each element of the business access to their own login with the features and permissions required.
The head office accounts department are very nosey and suspicious of costs. They want to have a complete overview of the assets of the company. They want to see:
The company director takes a very keen interest in his business. He wants not only to see everything they have purchased from XYZ reseller, he wants full permission to make changes. Sadly for his staff he does have a fiery temperament, with a tendency for changing passwords to block access to mailboxes. The IT technician agrees that it would be in the interest of all if this access was restricted. For this you would:
The company is split up into 4 regions. Each region is responsible for making sure their assets are accounted for and abuse isn't occurring on the phones in particular. The manager for each region is highly competitive and must not see the other regions figures until the end of year meetings. For this user you would:
Each region is made up of cost centres which have to account for their usage on the phones. Owing to the expense of leased lines, they have opted to individual broadband connections per cost centre. The cost centre manager is responsible for explaining why broadband usage has been on the increase (he has been avidly watching the Cricket on his lunch breaks). For this they would be granted:
An outside IT contractor visits regularly looking after the companies regional servers, fixing password issues caused by the Managing Director and trying to explain the lunch time broadband traffic spikes. For this they would be able to see: