Broadband Features

Available as Standard Across Our Reseller Platforms

Features  SIGNUP


Wholesale Connectivity

Wholesale ADSL, FTTC, G.Fast, & FTTP Connectivity Solutions

Broadband

Broadband Technology & Carriers


ADSL
Fibre to the Cabinet (FTTC)
G.Fast
Fibre to the Premises (FTTP)
Fibre to the Premises on Demand (FTTP)

Delivered Using The Following Carriers

BT Wholesale
TalkTalk Business

ICUK Network

ICUK's Own Network For Maximum Control


Whilst we utilise the services of BT Wholesale and TalkTalk Business' networks to facilitate our connections, all traffic is delivered to the ICUK network. ICUK's own network is split across multiple physical POPs and delivers the highest levels of resilience and redundancy. ICUK aims to deliver our services without contention within our network, ensuring that our resellers can sell these services with confidence. ICUK utilises its own RADIUS and IP ranges, and in combination with the features and facilities shared with our partner resellers, we add a lot of value which few wholesale platforms can match.

If you too own your own network, we do offer L2TP solutions to hand traffic over to your network if you wish. Please contact us if you want to learn more about this.



Managing Your Connections
Managing Your Connections

We allow you to view all your customer's connections. The moment you place an order via the control panel it is available to view and track. We also allow you to see at a glance the status of all your orders including their current online status.

Broadband Connection Overview
Broadband Connection Overview

When you edit a broadband connection in the control panel you have instant access to powerful tools. These allow you to track the progress of the order, amend product details, and will assist you in diagnosing faults in real-time. We are constantly developing this to put you in full automated control of your customer's connections.


1 Month Contracts
Short & Flexible Contracts

We offer a range of contract options starting with 1 month terms. The contract lengths you agree with your own clients can vary from those you agree with us.

Modify Connection
Modify Connection

Modify a connection, whether that be to change the carrier, technology (eg ADSL to FTTC), or care level (eg standard to elevated) is fully automated and within your control. All prices are confirmed prior to submission.


Ban Customer
Ban Customer

The ban facility is ideal for non-paying customer's whose connection is effectively suspended. It first of all terminates the session, and any further authentication attempts to the radius servers are refused.

Speed Limiting
Speed Limiting

Non-paying customer's, or those who abuse their connections, can have their speeds reduced to a crawl. This can be useful in non-paying situations where cutting off the customer's connection wouldn't help matters. The speed changes can be seen instantly.


Terminate Session
Terminate Session

Should you require your customer's connection to be reset you can force this to happen using the Terminate facility. Their current session will stop and their router should automatically attempt to reconnect.

Speed Test
Speed Test

We have developed our own speed test for customers to use should they feel their speeds aren't what they should be. Our tool will automatically log the results against the connection which has run the test. In addition to individual results, if the customer leaves the browser window open our tester will auto-run every hour to log speed changes over time.


Enhanced Care
Enhanced Care

Enhanced Care products help ensure that your connections get quicker and around the clock responses to faults from the carrier in question. Whilst it's not a true SLA, it is one step away from one, and offers the best chance of securing quick replies from carriers.

Cease
Cease

Should you need to terminate a contract you can make the request, in complete automation, via the control panel. This can either be actioned with immediate effect, or by specifying an action date. We make sure that you are not hindered with long notice periods.


KBD - Knowledge Based Diagnostics
Real-time Diagnostics

We provide fully automated and detailed diagnostic tools for all our broadband connections. Should a fault exist, you would use these to understand the current state of the circuit, where you will be offered a result in plain English as to whether an issue is being detected. Following completion of the tests you can raise the fault in a structured manner for our review and assistance.

Stability Control
Stability Profile Control

Depending on the broadband technology and carrier, we have profile control facilities. Changing the profile can aid problems such as speed or stability issues without the need for an engineer visit.


Radius Logs
RADIUS Logs

We provide visibility of authentication attempts before they hit our RADIUS. This utilises the carrier logs we receive. Once the authentication hits our servers further visbility of the attempt can be seen. These are useful in identifying wrong username and password scenarios.

Session History
Session History

Session History reveals just how stable a connection is. You can see how long they have been online for, as well as how long they have been offline. This is aided with graphical representation making it easy to spot patterns.


BT Major Service Outages (MSO)
BT Major Service Outages (MSO)

BT Wholesale provide us with feeds of known major service outages. As a reseller you can not only gain access to a complete list of known issues, we clearly label the usernames of any of your customer's which will be affected by these. Once fixed details of the fix are shown allowing you to relay this onto the customer.

Planned Engineering (PEW)
Planned Engineering (PEW)

In a similar fashion to the Major Service Outage notifications we allow resellers access to a complete list of planned engineering works affecting BT Wholesale equipment or exchanges. Details of the work and times / dates are shown along with confirmation of which users may be affected.


Sync Profile Speed History
Sync Profile Speed History

A great tool that helps track the profile speed which has been applied to a broadband connection at the exchange. This can certainly assist in speed related issues, and can determine if a reset of the profile is required.

SNR Reset
SNR Reset

Available for ADSL customer's we provide an SNR reset functionality allowing you to request that the exchange software reset its current profile and retrain to take into account any changed conditions (eg a voice affecting fault has resolved, and you now want the line to retain to regain a better SNR value and higher speeds).


Broadband Mapping
Broadband Mapping

Our mapping tool provides you with visibility of your broadband estate mapped onto a Google map. This can help you understand and view regional outages and how they affect your customers. You can plot onto this details of exchanges, major outage and planned works. It provides you with a new dimension to faults.


Peak & Off-Peak Download Data Caps
Unlimited Broadband Packages

We no longer offer capped broadband packages, all our ADSL, FTTC, FTTP, FTTPoD and G.Fast connections are supplied with unlimited usage policies. ICUK actively aims to deliver more than enough capacity to ensure that even at peak times we will not contend services within our network.

Data Usage Tables
Data Usage Graphs & Tables

We update the usage of all connections every 30 minutes to provide you a near real-time idea of the traffic flowing through a connection. Hourly, daily and monthly summaries of data transfer are provided. These can be viewed by yourself and your customer's through the control panel.


Static & Routed IP Addresses
Static & Routed IP Addresses

You can assign Static and Routed IP addresses to each and every broadband connection easily using our IP pools. Should you no longer require them they can be easily be removed just as easily as they were added, and the connection is restored to a dynamic IP. IPv4 and IPv6 options are available on all our connections.

Reverse DNS Management
Reverse DNS Management

Using our control panel you can easily see the static and routed IP addresses that have been assigned to a customer's broadband connection. Once assigned you can easily amend the reverse DNS records yourself without the need to raise support cases to us to apply them. This applies to both our IPv4 and IPv6 addresses.


Operate Your Own IP Range
Operate Your Own IP Range

If you have your own IP range from RIPE, then we can advertise them for you. This allows you to automatically assign and manage them via our control panels, including managing reverse DNS.


Availability Checker
Availability Checker

We provide extensive information about the carrier and technology availability prior to placing the order using a phone number or address. The checkers we provide are available within our portal and API. As a reseller you can integrate and share these with your customers via your website.

Bulk Availability Checker
Bulk Availability Checker

Enter a list of phone numbers you want to check on, and our scripts will email you a spreadsheet in return detailing the availability broadband products, predicted speeds, and postcode information for analysis.


REST Based API
REST Based API

Every function available to resellers within the control panel for managing broadband connections is available via our very latest REST based API. This includes access to ready made, easy to integrate, checker tools for your own website.

See REST API


White Label Realm
White Label Realm

Similar to our white label name of interdns for our hosting reseller services, we use interdsl.net for our ADSL services. This realm is used for your clients ADSL usernames (user@interdsl.net) and for reverse DNS. Custom reverse DNS records can be set by request on a per user basis.

Custom Realm
Custom Realm

For a small setup charge we can register your own realm with our carriers. This means that instead of using our generic @interdsl.net address in your usernames, you can have @your-domain.com, specific to your company offering the very highest level of branding control infront of your customers.


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