Broadband Features

Available as Standard Across Our Reseller Platforms

Features  SIGNUP


Broadband Connectivity Options

ADSL, FTTC, FTTP & Ethernet Connectivity Options

BT Wholesale 21CN ADSL
LLU ADSL2+ and FTTC

Fibre to the Cabinet (FTTC)
G.Fast
Fibre to the Premises (FTTP)
Fibre to the Premises on Demand (FTTP)

Fibre Leased Lines
Wireless Leased Lines

Broadband Features

Providing Control & Visibility Over Your Broadband Connections


Managing Your Connections
Managing Your Connections

We allow you to view all your customer's connections. The moment you place an order via the control panel it is available to view and track. We also allow you to see at a glance the status of all your orders including their current online status.

Broadband Connection Overview
Broadband Connection Overview

When you edit a broadband connection in the control panel you have instant access to powerful tools. These allow you to track the progress of the order, amend product details, and will assist you in diagnosing faults in real-time. We are constantly developing this to put you in full automated control of your customer's connections.


1 Month Contracts
1 Month Contracts

We recognise that not all customers want or benefit from long term contracts. Lots of our broadband technologies have short term contract options starting from 1 month.

Modify Connection
Modify Connection

If there are upgrade paths available on a connection, whether this be to change the technology (eg ADSL to FTTC), or the product type (eg Regular to Elevated), as a reseller you have full automated control to action this at any time.


Ban Customer
Ban Customer

The ban facility is ideal for non-paying customer's whose connection is effectively suspended. It first of all terminates the session, and any further authentication attempts to the radius servers are refused.

Speed Limiting
Speed Limiting

Non-paying customer's, or those who abuse their connections, can have their speeds reduced to a crawl. This can be useful in non-paying situations where cutting off the customer's connection wouldn't help matters. The speed changes can be seen instantly.


Terminate Session
Terminate Session

Should you require your customer's connection to be reset you can force this to happen using the Terminate facility. Their current session will stop and their router should automatically attempt to reconnect.

Cease
Cease

Should you need to terminate a contract you can make the request, in complete automation, via the control panel. This can either be actioned with immediate effect, or by specifying an action date. We make sure that you are not hindered with long notice periods.


Enhanced Care
Enhanced Care

Enhanced Care products help ensure that your connections get quicker and around the clock responses to faults from the carrier in question. Whilst it's not a true SLA, it is one step away from one, and offers the best chance of securing quick replies from carriers.


Diagnostics

Real-time Visibility & Control


KBD - Knowledge Based Diagnostics
Knowledge Based Diagnostics (KBD)

We provide fully automated and detailed diagnostic tools for all our broadband connections. Should a fault exist, you would use these to understand the current state of the circuit, where you will be offered a result in plain English as to whether an issue is being detected. Following completion of the tests you can raise the fault in a structured manner for our review and assistance.

Stability Control
Stability Profile Control

Depending on the broadband technology and carrier, we have profile control facilities. Changing the profile can aid problems such as speed or stability issues without the need for an engineer visit.


Radius Logs
Radius Logs

We provide realtime visibility of authentication attempts to both the carrier and ICUK's own network. This can highlight issues such as incorrect usernames and / or passwords.

Session History
Session History

Session History reveals just how stable a connection is. You can see how long they have been online for, as well as how long they have been offline. This is aided with graphical representation making it easy to spot patterns.


BT Major Service Outages (MSO)
BT Major Service Outages (MSO)

BT Wholesale provide us with feeds of known major service outages. As a reseller you can not only gain access to a complete list of known issues, we clearly label the usernames of any of your customer's which will be affected by these. Once fixed details of the fix are shown allowing you to relay this onto the customer.

Planned Engineering (PEW)
Planned Engineering (PEW)

In a similar fashion to the Major Service Outage notifications we allow resellers access to a complete list of planned engineering works affecting BT Wholesale equipment or exchanges. Details of the work and times / dates are shown along with confirmation of which users may be affected.


Sync Profile Speed History
Sync Profile Speed History

A great tool that helps track the profile speed which has been applied to a broadband connection at the exchange. This can certainly assist in speed related issues, and can determine if a reset of the profile is required.

SNR Reset
SNR Reset

Available for ADSL customer's we provide an SNR reset functionality allowing you to request that the exchange software reset its current profile and retrain to take into account any changed conditions (eg a voice affecting fault has resolved, and you now want the line to retain to regain a better SNR value and higher speeds).


Broadband Mapping
Broadband Mapping

Our mapping tool provides you with visibility of your broadband estate mapped onto a Google map. This can help you understand and view regional outages and how they affect your customers. You can plot onto this details of exchanges, major outage and planned works. It provides you with a new dimension to faults.


Data Management

Understanding & Managing Data Utilisation


Peak & Off-Peak Download Data Caps
Unlimited Broadband Packages

We no longer offer capped broadband packages, all our ADSL, FTTC, FTTP, FTTPoD and G.Fast connections are supplied with unlimited usage policies. ICUK actively aims to deliver more than enough capacity to ensure that even at peak times we will not contend services within our network.

Data Usage Tables
Data Usage Graphs & Tables

We update the usage of all connections every 30 minutes to provide you a near real-time idea of the traffic flowing through a connection. Hourly, daily and monthly summaries of data transfer are provided. These can be viewed by yourself and your customer's through the control panel.


IP Address Management

IPv4 & IPv6 Address Management


Static & Routed IP Addresses
Static & Routed IP Addresses

You can assign Static and Routed IP addresses to each and every broadband connection easily using our IP pools. Should you no longer require them they can be easily be removed just as easily as they were added, and the connection is restored to a dynamic IP. IPv4 and IPv6 options are available on all our connections.

Reverse DNS Management
Reverse DNS Management

Using our control panel you can easily see the static and routed IP addresses that have been assigned to a customer's broadband connection. Once assigned you can easily amend the reverse DNS records yourself without the need to raise support cases to us to apply them. This applies to both our IPv4 and IPv6 addresses.


Operate Your Own IP Range
Operate Your Own IP Range

If you have your own IP range from RIPE, then we can advertise them for you. This allows you to automatically assign and manage them via our control panels, including managing reverse DNS.


Broadband Tools

Useful Broadband Related Tools


Availability Checker
Availability Checker

We provide extensive information about the carrier and technology availability prior to placing the order using a phone number or address. The checkers we provide are available within our portal and API. As a reseller you can integrate and share these with your customers via your website.

Bulk Availability Checker
Bulk Availability Checker

Enter a list of phone numbers you want to check on, and our scripts will email you a spreadsheet in return detailing the availability broadband products, predicted speeds, and postcode information for analysis.


REST Based API
REST Based API

Every function available to resellers within the control panel for managing broadband connections is available via our very latest REST based API. This includes access to ready made, easy to integrate, checker tools for your own website.

See REST API


Realms

White Label & Custom Realms


White Label Realm
White Label Realm

Similar to our white label name of interdns for our hosting reseller services, we use interdsl.net for our ADSL services. This realm is used for your clients ADSL usernames (user@interdsl.net) and for reverse DNS. Custom reverse DNS records can be set by request on a per user basis.

Custom Realm
Custom Realm

For a small setup charge we can register your own realm with our carriers. This means that instead of using our generic @interdsl.net address in your usernames, you can have @your-domain.com, specific to your company offering the very highest level of branding control infront of your customers.


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