Line Rental
Access Openreach WLR3 for PSTN, ISDN 2 and ISDN 30 Lines
Wholesale Line Rental
Placement
Line Types
PSTN, PSTN Multi-Line, ISDN 2 and ISDN 30 line types are available to order as a new installation or transfer. We offer a multitude of order paths whether it be to make use of stopped lines, making transfers with changes, or moving from an LLU provider.
Order Placement
Orders are submitted directly into Openreach in complete automation. Our staff continue to track and push along orders which may be subject to delay ensuring you benefit from automation, as well as from knowledgeable staff who know how to get the most from our suppliers.
Order Tracking
Our panel is fed from live updates from the carrier allowing you to see exactly what we do. Important milestones are met with emails to yourselves, ensuring that you don’t need to be glued to the control panel for changes (e.g. confirming an engineering appointment slot).
Engineering Job Notes
We share very advanced views of engineering notes for new installations and fault conditions. These can provide a valuable insight into the progress of the task and can help allow you to relay information on to your clients without being reliant on ourselves to extract these details for sharing.
WLR3
In-Life Management
Calling & Network Features
Should you need to add or remove facilities, you can do so in real-time with confirmation of pricing shown at the point of order.
Suspend Service
In the event you need to suspend a line or the calls we provide automated solutions to allow you to take it temporarily out of service.
Care Levels
Openreach care levels can be amended through the control panel allowing you to take advantage of quicker response times for critical infrastructure.
Renumber Line
An existing line can be renumbered either by importing a suitable number or selecting from existing numbers associated with an exchange.
Move Line
Moving a line either internally (internal shift) or externally to another address is possible with intelligent checks to ensure it is achievable.
Openreach Incidents
We provide a live feed of known Openreach issues. We make associations with your estate so you can be aware of issues which directly impact your customers.
Diagnostics & Raise Fault
We share a live view of engineering notes, including visibility of the engineer’s contact details. This can be helpful in understanding causes.
Broadband Management
Should you have a PSTN line with our broadband facilities enabled, we make it easy to manage both elements including the ability to run checks on both the copper element and broadband circuit.
Wholesale Calls
Call Management
Itemised Call Records
We provide complete itemised call records, updated daily. Apply your own retail tariffs and allow your customers to see the same call records with your margins applied online via their own control panel.
Call Statistics
We provide a multitude of statistics to allow you to make sense of the calls made. For example, understanding the most expensive destinations, or popular international destinations dialled.
Export Call Records
All outbound call records can be downloaded for export and repurpose. We also provide daily and monthly CDR files following industry standard formats.
Print Call Records
Should you need to share the call records in a printable format we provide a very simple way to view the current call records. As a reseller, this can include your own logo and colour scheme.
Call Alerts
Be alerted, or automatically restrict calls, should daily or monthly thresholds be met. An alert will send the reseller a warning as a “heads up” to expenditure. Barring will restrict calls and also send email and SMS alerts to make you aware.
Outbound Call Barring
We can restrict calls to certain destinations (eg premium rate numbers). These can be enabled / disabled through the control panel.
Pre-Sales
Tools
Calculators
We provide line rental and call comparison calculators. Simply enter data from an existing phone bill, select which of your tariffs you want to apply, and accurate comparisons will be presented within seconds taking out the headaches of comparing charges.
Obtain Installation Details
This powerful tool from Openreach allows you to understand what line type and features are applied to an existing line rental. This can be extremely helpful in accurately quoting to transfer in existing lines.
Find Address & Query Availability
Queries can be made against the Openreach address system. You can see the addresses they recognise as well as drill in to see existing delivered phone line infrastructure as well as capacity to support more.
Number Availability Checks
These advanced tools can help establish number availability, the ability to import numbers, or to check what cluster existing numbers are held against at an exchange level.
Like what you see? Request additional information and wholesale pricing
Uniquely Powerful
Only a handful of companies have completed direct integration with Openreach, ICUK being one of them. We do not use any 3rd party software integrators for our WLR solutions. The result is access to industry leading facilities which we easy to use.