TalkTalk ADSL Now Live!
We have now completed our integration with TalkTalk Business for ADSL2+ LLU services.
- o Unlimited usage products for Home and Business - available with or without our line rental.
- o ADSL2+ prices start from £10 per month.
- o Premium ADSL2+ with prioritised traffic and enhanced care from £15.
- o All products are ADSL2+ (no ADSL Max equivalent offered).
- o FREE activation on 1 and 12 month contracts.
- o FREE migration as standard with a minimum 1 month contract.
Network, IP addresses, authentication, account, billing and support elements are all managed by us - we are simply
tapping into TalkTalk's infrastructure in over 3000 exchanges across the UK.
FREE Phone Line Installation + FREE Broadband Activation Offer
If your line rental is ordered through us in combination with a TalkTalk simultaneous provision, you would qualify for our free
line rental installation offer. This effectively means you pay nothing for the installation of the line and the broadband, subject
to a 12 month contract. However, please note - this offer excludes any additional Time Related Charges that may be raised by Openreach.
In addition to the above, all PSTN line rentals ordered in this way are with Openreach directly; they are not placed on the TalkTalk
LLU platform - only the broadband element is unbundled. Effectively, broadband is provided on an SMPF basis, not MPF where both line
and broadband have been unbundled.
In order to qualify the following two points must be satisfied:
- The line rental must be an Openreach line supplied by ICUK as a new PSTN installation (migrations and restarts of stopped lines do not count).
- The broadband must be a TalkTalk (Standard or Premium) ADSL connection, supplied by ICUK on a simultaneous basis. If the broadband is ordered after the line, the office cannot be applied.
BT Wholesale announced in the past few weeks that the Basic Managed Installation option for FTTC would be withdrawn from service on
the 13th March 2016. However, it would appear that Openreach engineers have been incorrectly told not to supply the traditional
Openreach ECI modem that connects the FTTC telephone socket to the end user's router prior to the planned cut off date.
Because of this, and to help avoid missed appointments, and the inconvenience of having to wait for an engineer to install the
service, all new FTTC orders will be placed on a self install basis. Customers will need to supply their own VDSL Openreach approved
router/modem and no engineer will visit the premises to install the service or change the faceplate of the master socket. Details of
approved hardware will be presented to resellers when ordering the FTTC self install service in our Control Panel.
Non-approved routers, which have a WAN port, should also work, but Openreach cannot provide guarantees regarding reliability of
service or the ability to complete diagnostics fully.
Any existing orders in progress will not be affected, however, we must alert you that engineers, despite raising the issue with
Openreach and BT Wholesale directly, may not supply your end user with a modem, and we advise all customers to consider opting
for a VDSL router/modem when purchasing hardware for this service.
In addition to this, we are pleased to announce that the activation charge for the 12 month contract on FTTC has been reduced from
£80 to £54 with immediate effect, and helping to avoid to previously announced price increase which was set to take
effect from 1st January for managed installs. Products ordered on an 18 month contract will continue to have free activation.
Hosting File Manager
We have introduced a file manager for Linux and Windows shared hosting. It allows resellers, and customers, the ability to view and edit files
online through the control panel interface without the need to FTP. In summary the facilities is provides are:
o Create / remove directories
o Create / remove files
o View file information for one or multiple files
o Copy, move, rename and delete files or directories
o Compress and extract files
o Upload and download options
o Text editor with support for nearly 50 script languages
o View of current path
o Large icon and list views of files
o Responsive design
Cease Line + Cease Broadband Together
Previously if you wanted to cease a phone line and broadband, our standard advice was to cease the broadband first, allow it to complete, and
then place a secondary order to cease the line. This often lead to situations where phone lines remained live because someone forgot to complete
the next part.
We have now simplified the process, so if you now cease a phone line, which has broadband associated, you will see a warning
confirming any cease costs / breaking contract penalties, and can proceed to place one cease for both elements.