Automated Broadband Fault Raising
Instantly Raise Faults and Book Openreach Appointments
Available exclusively to ICUK Resellers - Automated Broadband Fault Raising with BT Wholesale* based connections via our Control Panel offers a unique advantage by streamlining the traditionally cumbersome process of broadband fault management. This system integrates directly with BT Wholesale's and Openreach's systems, allowing resellers to swiftly:
- Diagnose and identify faults
- Log faults directly into the carrier without ICUK's staff involvement
- Access live engineering appointment options
- See real-time tracking of engineering involvement
- Review engineering notes within seconds of them being posted
This is available around the clock without ICUK's involvement. This helps ensure that you are not waiting around for our teams to press buttons or offer engineering access. This helps ensure swifter decision making, greater liklihood of delivering same day / next day fixes, and ensures that higher care levels can be honoured.
Need to step out of automation? No problem. Resellers can still connect with ICUK staff at any point for support within the same ticket.
The result is faster fault resolution, less admin, and a smoother experience for both resellers and their customers.
* We are working to deliver similar levels of automation with CityFibre, PXC and Vodafone connections soon.
