Automated Broadband Fault Raising
Instantly Raise Faults and Book Openreach Appointments
Available exclusively to ICUK Resellers, Automated Broadband Fault Raising with BT Wholesale based connections via our Control Panel offers a unique advantage by streamlining the traditionally cumbersome process of broadband fault management. This system integrates directly with BT Wholesale's and Openreach's systems, allowing resellers to swiftly identify, log, and track faults without the need for manual intervention or extensive wait times.
Forget raising a ticket and waiting for somone to come back with diagnostics or an offer to book an Openreach engineer - our Control Panel provides a centralised interface where all fault-related activities can be monitored and managed efficiently, reducing downtime and enhancing service reliability. This automation not only improves response times but also frees up resources for resellers to focus on customer service and business growth, setting them apart in a competitive market.
In addition to streamlining fault management, our automated system enables us to offer optional unparalleled broadband crtical care with a 7-hour fix, available 365 days a year, 24 hours a day, 7 days a week. This industry-leading service commitment ensures that any broadband issues experienced by our customers are swiftly addressed and resolved, minimising disruption and maximising satisfaction. With our efficient fault-raising process and rapid response times, customers can trust in our dedication to providing reliable connectivity whenever they need it most.
