Machine Learnt Engineering Announcements
Planned Engineering & Major Outage Notifications
This tool makes sense of known outages and planned engineering notices across the carriers we partner with for broadband and leased lines. The notices vary in their format and detail. We have machine learning tools which extract this information, interpret it and make associations with our estate. It ensures that you are only receiving alert feeds for issues that impact your clients, in a unified manner. These alerts can be received through the control panel, via emails, or fed directly into your calendar.
The significance and power of this tool cannot be overstated. It can put you in a far stronger position with your client to explain a known issue, or proactively alert them to downtime in the future.
We receive hundreds of notifications a day from the carriers we work with, many of which are vague or provide no definitive references to the circuits which are impacted. Whilst you can choose to see all of these, we have designed our platform to intelligently work whether a notification affects your customer's circuits.
Portal Visibility & Email Alerts
When managing a circuit within your portal, should it be subject to a known issue or planned engineering, at the top of the page we clearly show this with a link to read more. This can ensure that prior to raising a fault, you can see at a glance any notifications we have received todate from the carrier which may explain the issue experienced.
We are able to provide this feed for the majority of carriers we work with for broadband circuits and leased lines. These all feed into your control panel when managing circuits, so even if you choose not to receive email alerts, the control panel contains a live feed of known and planned outages which may impact a particular service.
To make greater sense of the level of severity of an issue, we assign categories to the notifications. For example, should an area be referenced as experienced an issue, which may encompass multiple unspecified exchanges, we would class this as a low accuracy notice. By contrast, should an exchange or circuit number be specifically referenced you can have a greater certainty that you will be impacted.
Armed with notice of planned engineering, you can better assess the impact to your clients. It may be that engineering in the small hours won't have an impact, but equally it could be the worst time. Alerting your customer in advance can help save that out of hours call, can allow you to provide alternative connectivity, or start a conversation to improve redundancy at a site.
To help keep a track of up-coming planned works, we feed this data into our engineering calendar feed. You can choose to feed this into your own work calendars as a further option. This way planned works shouldn't be a surprise you need to react to.
We receive 100s of alerts of planned works and known issues across all carriers every day.
These alerts are read by our machine learning tools to extract what is useful.
Depending on the levels of details shared, we start to make associations with our data.
We share intelligent and targets alerts to make you aware of upcoming works or known issues linked to your estate.