SIP Trunks
Powerful & Simple To Use SIP Trunks
SIP Trunks
Call Control
Callflows
This central tool provides a visual tool for pulling together facilities and rules. Simply drag and drop components to represent how calls should be handled and routed.
Number Management
A one stop solution for viewing and managing numbers. This includes emergency services 999 data handling and diversions on a per DDI basis.
Call Diversion
Rules can be set manually to instantly divert calls to an alternative number, or as an automatic action in the event of the PBX failing to respond.
Visibility
Call Management
Itemised Calls
Inbound and outbound calls are fully itemised, including in-progress calls. We provide call analysis for each call (showing quality metrics) as well as call recording access if enabled.
Call Heatmap
By overlaying call data associated to geographic locations we have provided a visual representation of where your callers, or called parties, may be based.
Call Recordings
Each recording is visually represented allowing you to see which party is speaking, with the option to mute a channel. Recordings are encrypted and replicated across 2 UK based data centres.
Number Presentation
How your outbound calls are presented can be managed easily, either using a number associated to the account, or presenting a number which you have the rights to use.
Call Statistics
We provide call statistics for inbound and outbound call traffic. Daily, weekly, monthly and custom options can help provide useful insights into performances and expenditure.
Support
Faults & Security
Faults
Faults are control panel based allowing us to complete real-time diagnostics and capture more accurately details surrounding the issue, as well as provide ticket based updates.
Fraud Prevention Alerts
We can send proactive alerts if spending reaches certain levels, as well as intelligent warnings if traffic is out of the ordinary. Alerts can be issued via email and SMS.
Authentication Options
You can securely authentic a SIP trunk either using your IP address, or a username / password combination depending on what your PBX supports.
Call Barring
Should you wish to restrict what outbound calls are placed, certain categories of numbers can be restricted (eg calls to 118 directory enquiries, or International calls).
Authentication Logs
All attempts to authenticate, as well as re-registrations, are logged. This can help with various fault scenarios and with fraud prevention.
Block List
If you no longer want to receive calls from a specific number, simply add them to a block list. Ideal for stopping persistent marketing calls.
Optional Features
Enhanced Trunks
We can provide a hybrid SIP Trunk which allows you to access some key features which you would otherwise have expected to see with a Hosted VoIP service. We have provided these as an additional bolt-on solution for clients to avoid expert knowledge of the PBX, or as an aid in emergency scenarios where the PBX is unreachable (e.g. power failure or flooding).
Opening Hours
Our panel makes it very easy to design visually, weekly opening hours, and put dates in the diary for planned holiday closures. In the event of a closure our panel can handle the call, whether it be to play media to announce the closure or handle the call in some other manner.
Change / Prepend Caller ID
When making calls, we can set the outbound number to present. Likewise, if a call arrives on a certain number, or via a certain path within a callflow, we can prepend something to the PBX, alerting whoever picks up the call to handle the call in a certain manner (eg “Sales Call - 07891234567”).
Caller Menu (IVR)
Building and managing a caller menu in some traditional PBX requires expert knowledge to program. Simple solutions can be created using our platform before the call is handed over the the PBX.
Play Media
We provide audio library facilities allowing you to upload and store recordings. This can be helpful in announcing closures or welcome greetings, as common examples.
