Hosted VoIP

Easy To Use & Powerful Virtual Phone Solutions

Hosted VoIP

Call Control

Callflows

This central tool provides a visual tool for pulling together facilities and rules. Simply drag and drop components to represent how calls should be handled and routed.

Number Management

A one stop solution for viewing and managing numbers. This includes emergency services 999 data handling and diversions.

Opening Hours / Holidays

Provided in a visual calendar format, setting opening hours has never been easier. Holidays can also be set marking your availability as closed.

Feature Codes

These dial codes provide user control over facilities such as hot desking, forwarding, parking, recording and more.

Call Diversion

Applying diversions is made easy and instantly applied. On a per DDI basis, or across an account, a divert can be set and active within seconds.

Caller Menus (IVR)

Handling menus for the caller to navigate couldn’t be simpler. Our control panel allows you to build rules and associate audio files.

Voicemail

Mailboxes can be created for all users, with messages being accessible via a connected phone or visually within our control panel. Messages can be emailed or downloaded.

Audio Library

Through the Audio Library all audio associated to your account can be managed including caller menu prompts, music on hold, and voicemail greetings.

On Hold Music

A diverse selection of 16 royalty free playlists can be selected. Alternatively, on the assumption the correct licenses have been acquired, you can upload your own music files.

Call Conferences

Each room can support up to 10 participants who can dial in via a local extension or assigned dial-in number. Conferences are visually represented.

Features

Asset Management

Users are created where there is a requirement to make and / or receive calls. Traditionally this would be applied to individuals within a company, or for the purpose of a room (eg boardroom phone). Each user can have multiple devices associated with them (e.g. desk phone / softphone etc). We also provide each user with a control panel option allowing them to see and interact with calls and facilities specific to them, ideal for management over accessing call recordings, voicemails and scheduling conferences.

A group can be made up of a multitude of assets including users, devices, other groups and external numbers. When a group is called, you can determine how members of the group are reached. For example you may choose for all parties to ring simultaneously, or as part of a routing strategy.

As standard we provide auto-provisioning support for 100+ models of desk phones across 7 manufacturers, and multiple softphone vendors. This not only allows you to confidently connect phones to our platform within minutes, you can take in-life management control including reboots, firmware updates, re-provisions and key assignments. This makes it a lot easier to manage without the need to access the device itself.

A multitude of books can be created either for individuals, groups or company-wide. On a per user basis, these can be synced to a device using LDAP. Likewise, the option to sync an address book to popular CRM platforms is also possible. Synced address books can be accessed from a device, and displayed when incoming calls from a recognised number occur.

Visibility

Call Management

Itemised Calls

Inbound and outbound calls are fully itemised, including in-progress calls. We provide call analysis for each call (showing quality metrics) as well as call recording access if enabled.

Call Heatmap

By overlaying call data associated to geographic locations we have provided a visual representation of where your callers, or called parties, may be based.

Call Recordings

Each recording is visually represented allowing you to see which party is speaking, along with the option to mute a channel. All recordings are stored encrypted and replicated across 2 UK based data centres.

Number Presentation

How your outbound calls are presented can be managed easily, either using a number associated to the account, or presenting a number which you have the rights to use.

Call Statistics

We provide call statistics on a per user, per group and per account basis for inbound and outbound call traffic. Daily, weekly, monthly and custom options can help provide useful insights into group and individual performances.

Call Monitoring

We provide permission based control to allow supervisors to listen to in-progress calls without the other parties being alerted.

Support

Faults & Security

Faults

All support related queries can be raised through the control panel. This allows us to complete real-time diagnostics and capture more accurately details surrounding the issue, as well as provide ticket based updates.

Block List

If you no longer want to receive calls from a specific number, simply add them to a block list. It’s easy to add numbers from the itemised calls list to add a number to this list. Ideal for stopping persistent marketing calls.

Authentication Logs

Registration and re-registration attempts for all devices are shown in our logs page. Details of ports, protocols and user devices are shown as well as IP addresses. This can aid with support and fraud prevention.

Fraud Prevention Alerts

We can send proactive alerts if spending reaches certain levels, as well as intelligent warnings if traffic is out of the ordinary. Alerts can be issued via email and SMS.

Call Barring

Should you wish to restrict what outbound calls are placed, certain categories of numbers can be restricted (eg calls to 118 directory enquiries, or International calls).