Easy To Use & Powerful Virtual Phone Solutions
This central tool provides a visual tool for pulling together facilities and rules. Simply drag and drop components to represent how calls should be handled and routed.
A one stop solution for viewing and managing numbers. This includes emergency services 999 data handling and diversions.
Opening Hours / Holidays
Provided in a visual calendar format, setting opening hours has never been easier. Holidays can also be set marking your availability as closed.
These dial codes provide user control over facilities such as hot desking, forwarding, parking, recording and more.
Applying diversions is made easy and instantly applied. On a per DDI basis, or across an account, a divert can be set and active within seconds.
Caller Menus (IVR)
Handling menus for the caller to navigate couldn’t be simpler. Our control panel allows you to build rules and associate audio files.
Mailboxes can be created for all users, with messages being accessible via a connected phone or visually within our control panel. Messages can be emailed or downloaded.
Through the Audio Library all audio associated to your account can be managed including caller menu prompts, music on hold, and voicemail greetings.
On Hold Music
A diverse selection of 16 royalty free playlists can be selected. Alternatively, on the assumption the correct licenses have been acquired, you can upload your own music files.
Each room can support up to 10 participants who can dial in via a local extension or assigned dial-in number. Conferences are visually represented.
Inbound and outbound calls are fully itemised, including in-progress calls. We provide call analysis for each call (showing quality metrics) as well as call recording access if enabled.
By overlaying call data associated to geographic locations we have provided a visual representation of where your callers, or called parties, may be based.
Each recording is visually represented allowing you to see which party is speaking, along with the option to mute a channel. All recordings are stored encrypted and replicated across 2 UK based data centres.
How your outbound calls are presented can be managed easily, either using a number associated to the account, or presenting a number which you have the rights to use.
We provide call statistics on a per user, per group and per account basis for inbound and outbound call traffic. Daily, weekly, monthly and custom options can help provide useful insights into group and individual performances.
We provide permission based control to allow supervisors to listen to in-progress calls without the other parties being alerted.
Faults & Security
All support related queries can be raised through the control panel. This allows us to complete real-time diagnostics and capture more accurately details surrounding the issue, as well as provide ticket based updates.
If you no longer want to receive calls from a specific number, simply add them to a block list. It’s easy to add numbers from the itemised calls list to add a number to this list. Ideal for stopping persistent marketing calls.
Registration and re-registration attempts for all devices are shown in our logs page. Details of ports, protocols and user devices are shown as well as IP addresses. This can aid with support and fraud prevention.
Fraud Prevention Alerts
We can send proactive alerts if spending reaches certain levels, as well as intelligent warnings if traffic is out of the ordinary. Alerts can be issued via email and SMS.
Should you wish to restrict what outbound calls are placed, certain categories of numbers can be restricted (eg calls to 118 directory enquiries, or International calls).