Access Openreach WLR3 line rental & tools
All our lines are supplied and support by Openreach. Openreach are part of the BT Group, but maintain a heavily regulated position ensuring fair and transparent supply of the BT network across all providers. In simple terms it allows ICUK and it's resellers to operate competitively against far larger and established players including BT Retail. We have access to the same appointment slots for faults and installations, and engineers who attend have no idea as to the service provider they are acting on behalf of. Without this firm we would not be able to operate in this market place as confidently as we do. There is no other country in the world with an equivalent setup.
Lines can be easily transferred from any other line provider. This includes not just BT based lines, but from LLU providers too. Placing the order takes minutes to complete within our portal which then provides automated visibility of its progress. Transfers complete on a like-for-like basis ensuring all numbers and features remain intact, and with no disruption to the end user.
Placing orders is carried out through our portal which has been designed to remove you from lots of the technical complications of placing orders direct with Openreach. We make it as painless as possible, leaving us to interact with some of the archaic and problematic systems we have to use with Openreach. Once placed you have immediate visibility to track and manage the order.
Each line type can have hundreds of features that can be applied. Our fully automated control panel allows you to review what is enabled and add / remove features as required. More complex tasks including changes to address, internal shifts (moving within the same building) or the expansion for more lines or channels can also be facilitated. Our support desk can offer advice and assistance at every stage ensuring that you will achieve what you set out to.
Care levels are an important factor to ensuring that you get the quickest responses from Openreach in the event of a fault. We grant you the ability to select from 4 care levels ranging from standard care level 1 with a 48 hour turn around, up to care level 4 with guaranteed 6 hour responses around the clock. They provide you with an additional revenue stream, and allows you to start a conversation with clients about contingency plans should the worst occur.
We grant resellers access to the same Openreach diagnostics that we have access to. This allows you to complete real time tests on phone lines for a multitude of different faults. Simply find select the fault type and a test is run. Regardless of the fault result you can still escalate the issue for further investigation or to book an appointment.
This is an extremely powerful and useful tool that allows you to review details about an existing phone line prior to transferring it. Using the CLI (phone number) and the associated post code, you are able to obtain details about the line including its type and associated features. This makes the process of quoting that much simpler.
Another powerful tool that allows you to query the Openreach databases. It allows you to obtain address information using limited information. For example, if you have a post code, you can pull up all associated addresses. As a secondary feature you can check on the existence of a working or stopped line, and any available capacity associated with said address.
Similar to our call comparison calculator we have developed a tool allowing you to input a series of phone numbers and postcodes, and in return you are presented with a series of results confirming line types, features and costs associated. This can significantly help in presenting accurate and detailed quotes to prospective clients thinking of transferring lines to yourselves.
We supply you with all the interfaces and expertise you need to sell wholesale line rental with confidence. All orders are placed online via our in-house developed control panels, and from here you can track and manage them at every stage. We have deliberately kept them simple to use, ensuring you can concentrate on supporting your clients as without the need to be an expert in Openreach and WLR3.
We are more than happy to lend a helping hand in advising you on phone line setups to use. We can also provide assistance in generating like for like quotes using existing phone bills. We have years of experience in the telecoms market supporting individuals through to large multi-national organisations. Use this to ensure your clients get what they ultimately need.
Single PSTN lines can support ADSL broadband. With new installations we can provide you with the ability to activate broadband on the same day as the line is being installed. This can save time and money, reducing the need to wait a further week for broadband to activate post line install. A simultaneous provision using our broadband can be requested at the time of ordering the line, making it straight forward.